Shipping & Returns

Shipping Rates

 

We accept : Credit Cards, Debit Cards, Cheques and Bank Transfers. Web Delivery is £8.50+VAT. Our normal delivery rate is £10.00+VAT for Telephone Orders.

Free delivery on orders over £150+VAT excludes pillows & duvets..  A quote will be provided at the time of ordering and will vary depending on the quantity ordered.

Surcharges apply to some locations including but not limited to the Scottish Highlands, Outlying Islands, Jersey, Isle of Wight & N Ireland

We cannot give you a shipping price automatically and will contact you once your order has been placed to confirm the details and obtain payment before dispatching.

We do not store credit card information nor do we share customer’s details with any 3rd parties.

 

Delivery Locations

 

We will deliver anywhere within mainland England, Wales and Scotland, generally on a Next Day basis if ordered before 2.30pm..

For the Scottish Highlands & Outlying Islands, Ireland,  Europe & United States - We cannot give you a shipping price or lead time automatically..

Please complete your order, we will not process your order until shipping is agreed. We will notify you of the cost and you can confirm if you wish to proceed with your order.

 

Delivery Times

 


Delivery by courier is normally on a Monday - Friday on a next day basis from confirmed cleared payment funds received by 2.30pm. If payment is received after 2.30pm or over a public holiday or weekend, please allow a few more days.

Heavy items are normally delivered on a specific delivery date by prior arrangement by phone. Small items are sent Royal Mail and are typically delivered from 1 - 5 days after confirmed receipt of cleared funds.

If you have any query about delivery times please call our helpline 01246 293014.

 

Refunds & Returns

 

Refunds are given if goods are returned within 7 days and the goods are not as were described or are faulty providing :



(1) Goods are sent back in their original packaging and the packaging is undamaged.


(2) All parts are complete and undamaged with the product.


(3) The product is faulty or significantly different to that described in our listings.


(4) The return cost of the courier will only be refunded providing there is a genuine fault with the product, otherwise return delivery costs will not be refunded.


(5) Returns should be sent back by agreed methods. Please call our office 01246 293014.

(6)There may be a restocking fee, you will be notified of this at the time of organising the return.

(7) If you recevied free delivery with your original order, this cost will also be deducted from any amount to be refunded.